A document management system that supports electronic, paperless operations
ERP - Comprehensive solution for managing all business processes and resources within a company
The business processes of the Public Enterprise Shelter (JPS) are: Organization of the construction, maintenance and technical control of public and block shelters on the territory of the Republic of Serbia, Managing the peaceful use of shelters, Organizing shelter from sheltering, Management and control of the execution of various construction and craft works in the function of rehabilitation and maintenance of shelters. The enterprise records contain 1441 public and block shelters in the territory of 48 municipalities in the Republic of Serbia, which they manage as state-owned assets. The funds for renewal of the entrusted activity are acquired from leasing two-storey shelters and business premises in peacetime conditions. The objectives of the information system implementation were: Business improvement, Accelerating and facilitating work with documentation and work orders, Increasing the efficiency of doing business, Accelerating the delivery of documentation to services and remote facilities, Reducing the volume of duplicate documents.
In the initial phase of the project implementation, special attention was devoted to the analysis of all business processes and documents used within the company. After the series of interviews and the adoption of the project specification, the adaptation of the existing and the development of new software has begun. For the purpose of building IIS, an existing product (asw: officius) was used and a completely new software product developed asw: libris as a system for supporting office work and collaboration with other services. Simultaneously with software adaptation and development activities, an analysis of existing data sources and the writing of procedures for migration of existing documents was carried out. The final migration result is the existence of a single centralized database with all company documents. A special challenge was the training of a large number of users who perform complex and mutually dependent activities. Phase realization and basic preparations, with the unselfish engagement of all executors, a timely commissioning was carried out. The special quality of this project is the fact that the JPS IT service has completely taken over the first level of customer support and is constantly working to improve the organization and the level of system use. Based on the information it receives from the IT service and end users, ASW is continuously working on improving its products.
