Support
If you wish to access the protected pages of asw:portal as our client, please contact ASW administrator who will assign you a unique user name and password.
The content of protected pages is mostly intended for management of our clients companies, their IT sector representatives and all other members of their team interested in following news from ASW and access information which directly affect the usage of ASW products and user support.
| Advantages |
|---|
| Location transparency |
| Cost reduction |
| Short response time |
| Connection |
|---|
| Telephone |
| Instant messaging |
| Modem / Internet (VPN) |
| VNC / Telnet |
Helpdesk Info
Customer support hours are Monday through Friday, from 8:30 to 16:30. Outside hours, Saturdays and Sundays, as well as the days of public holidays in the Republic of Serbia, we provide customer support in the off-time support mode.
You can refer to the user support via portal or e-mail.
To submit a request via e-mail, you need to select the email address for the specific product to which the request relates.
After Hours Customer Support
Customer support outside of working hours is provided only in case of urgent requests. Time needed to resolve claims in this mode is multiplied by a factor of 1.5. Requests shall be made on the following telephone numbers, depending on the product requested:
Monday – Friday
16:30 - 20:00
Saturday
08:30 - 22:00
Sunday
08:30 - 15:00